Retail Shop - 0121 7331456
Head office - 0121 4744200
Open: 8.30 - 5.30 Mon - Fri | 9.00 - 5.00 Sat | 10.30 - 3.30 Sun

Complaints Policy

At Early Years we are aware of a need to constantly monitor our customer services. We understand the need to ensure that all of our staff are adhering to the company policies and are grateful for any feedback good or bad that we receive. It all helps to ensure that we can continue to give you best possible customer service.

Please be specific in your complaint, let us know if it was the way in which you were dealt with, the decision reached, the goods supplied, or the information received that you are unhappy about. In any contact with our staff, try to ensure that you have taken a note of their name, the date it occurred on etc. All of this information will help us to rectify any customer complaint that you may have quickly & efficiently.

You can contact us:

By telephone:

+44 (0) 121 7331456

By email:

By post:

Early Years Schoolwear
407-411 Stratford Road
West Midlands
B90 4AA

Your complaint will be acknowledged within 5 working days.

All customers will be kept informed throughout the process and advised on how long it will take to resolve the complaint.